Problem Description


"How do I do payment allocations?

"How do I allocate a Credit Note?


Resolution Steps


Molo can track, apply, and remove payment allocations for prepayments, deposits, credit notes, and overpayments.

Performing Allocations to an Outstanding Invoice

  1. Open an existing invoice in the Payment screen:
    • In the Contact screen, navigate to Account tab > Invoices tab.
      • Click on an invoice, then click Pay.
    • In the Reservation Preview screen, navigate to Billing tab.
      • Click on View for a reservation, then click Pay.
  2. The Payment screen will display the text "Customer has credit available" at the top.



  3. Click Allocate Credit.  A pop-up window will open.
  4. In the Credit Allocation screen, select the Credit to allocate.  The Allocation Amount will automatically populate with the Available Amount and can be edited.
  5. Click Allocate.



  6. Click Save to Account.

Removing Allocations From an Invoice

  1. Open an existing invoice where an allocation was applied in the Refund screen:
    • In the Contact screen, navigate to Account tab > Invoices tab.
      • Click on an invoice, then click Refund.
    • In the Reservation Preview screen, navigate to Billing tab.
      • Click on View for a reservation, then click Refund.
  2. Find the line item for allocation to be removed.
    1. Click Edit (pencil icon) > Delete Allocation.  A confirmation screen will appear.
      1. Click Ok, Please Delete.
    2. Click Save to Account.


Example: Clearing an invoice balance after a payment and refund

If you see an invoice that still has an outstanding balance even though you already processed a payment and a refund directly on that invoice, you can clear the balance using a credit note and allocation:

  1. First, create a credit note from that same invoice by following the steps in [How to Issue a Credit Note].

  2. Open the invoice again and click Pay to go to the Payment screen.

  3. At the top of the Payment screen, look for the message “Customer has credit available”. This means there is a credit (such as the new credit note) that can be applied to this invoice.

  4. Click Allocate Credit.

  5. In the allocation window, select the new credit note, confirm the allocation amount, and click Allocate.

  6. Click Save to Account. The credit will be applied to the invoice and the outstanding balance should now be $0.00.


Additional Information