The maximum amount of time the system retries an email before notifying you up is 12 hours.
Depending on multiple factors like the recipient and their email provider, it can be anywhere from 5 minutes to 12 hours before the system stops retrying a message and you receive our "Molo Failed Email Delivery Warning".
Please review the list of email errors you can receive below, what they mean, and how to resolve the issue.
- 498 or "No MX" - "No MX" means that the website portion of the email address does not exist or was misspelled.
- Example: "No MX for mybusiness.com". This error would indicate that "mybusiness.com" might exist as a website but it isn't properly setup to receive emails.
- How to Fix: Contact the customer and verify the spelling of the website portion of the email address. If they insist it is valid, tell them to forward the error of "No MX for mybusiness.com" to their IT support staff. You may also reach out to us at support@getmolo.com if the customer insists the spelling is valid and no error on their end exists.
- 499 (Host Unreachable)- This means the website portion of the email address simply doesn't exist.
- Example: 499 gmasil.com not reachable. This would mean that gmail.com had been misspelled and doesn't exist.
- 5.1.1- The email address does not exist.
- How to Fix: The email address is misspelled or simply doesn't exist. Contact the customer to verify the email address, update the contact in Molo and try sending the message again.
- 5.7.1- The customers email system blocked the email from Molo.
- How to Fix: Try again in 24 hours. If it fails again, use the Need Help? button or contact us at support@getmolo.com
- 510/511 - Means the email address is misspelled or does not exist.
- How to Fix: The email address is misspelled or simply doesn't exist. Contact the customer to verify the email address, update the contact in Molo and try sending the message again.
- 512 - Means the domain name (website) portion of the email address is misspelled or does not exist.
- How to Fix: Contact the customer and verify the spelling of the website portion of the email address. If they insist it is valid, tell them to forward the error of "No MX for mybusiness.com" to their IT support staff. You may also reach out to us at support@getmolo.com if the customer insists the spelling is valid and no error on their end exists.
- How to Fix: Contact the customer and verify the spelling of the website portion of the email address. If they insist it is valid, tell them to forward the error of "No MX for mybusiness.com" to their IT support staff. You may also reach out to us at support@getmolo.com if the customer insists the spelling is valid and no error on their end exists.
- 554 - This means the customer does not have an email account with that email provider.
- 602 - This means that the web address is invalid or the web address is not setup to receive email.
- 605 Not delivering to previously bounced address - This indicates that the email address has already been added to Molo's "Suppression List" for prior failed email attempts.
- How to Fix: Please check the email address spelling and update the contact record in Molo. If you feel that the email address is correct, please contact Molo using the Need Help? button or send an email to support@getmolo.com to have the address removed from the bounced address list.
- 607 - Not delivering to a user who marked your messages as spam
- What Does This Mean: This indicates that a customer clicked "Report Spam" or "This message is spam" on emails from your marina. To protect the deliverability of Molo emails we don't continue to send emails to those customers.
- How to Fix: We can resume to a particular email address but you should contact your customer and ask them not to report your emails as spam.