Overview: Online Booking Space Offers are used to configure different settings that would allow your boaters to create Transient Reservations through your Molo Online Booking website. By default, Reservations or Spaces are not available to be booked unless they are added to an Active Offer.



Below is an explanation of each setting inside the Offer. Fields in Red are required.


General Settings

  1. Offer Type - This is displayed to customers who book online so they can see what type of dockage or storage is offered.
  2. Available for Molo Online Booking - This toggle would determine if this offer is available to be booked online. If this is turned ON, Molo would still look at the 'Offer Start Date' and 'Offer End Date' to determine if if is visible online.
  3. Special Offer Only - Turning this toggle ON would also display an Offer Code which would allow the marina to have this offer only available if the code is entered in the Add Group Code section of the Molo Online Booking site.
  4. Offer Sources - This controls which online booking platform or website can access and book this offer. If a box is checked, availability can be viewed and reservations can be created.
  5. Internal Name - This is not displayed to customers and is for you to note what this offer is for or what makes it unique.
  6. Customer-Facing Name - This name is displayed to customers online.


Dates Section

  1. Offer Start Date - Sets when the availability of this offer available to be seen by customers. Moreover, before this date, no reservations can be accepted.
  2. Offer End Date- Set when the availability of this offer can no longer be seen by customers. Moreover, after this date passes, no reservations can be accepted.
    1. Important Note - If the current date is not inside the Offer Start and Offer End dates then the two dates below are ignored.
  3. Earliest Arrival Date - Sets the earliest day on which a vessel can check-in.
  4. Earliest Departure Date - Sets the latest day on which a vessel can depart.


Minimum and Maximum Stay Length

You can set a minimum number of nights or maximum number of nights that a boater can reserve in conjunction with this offer as well as show an offer if it's below the minimum number of nights. Here are some examples of how this tool is useful.

  1. Example : The Marina has different pricing structures for boaters who stay less than a month and those that stay more than a month.
    1. You make 1 offer called Transient Dockage, Less Than 1 Month and set the Maximum Number of Nights to 29.
    2. You make a 2nd offer called Monthly Dockage and set the Minimum Number of Nights to 30 and can optionally set the Maximum Number of Nights to 365.
  2. Example 2: The Marina would like to have a Minimum Number of nights but not prevent the offer from showing as available online. 
    1. The field Hide if Minumum Not Met would be toggled OFF . For Reservations requests that are shorter than the minimum number of nights, Molo would show a soft warning and allow the Reservation to continue at the minimum amount of nights by increasing the Scheduled Departure to meet the minimum.
    2. Note: By default, the Hide if Minumum Not Met is set to ON in most cases to respect the values set for Min/Max. 



Vessel Dimensions Section

These fields let you control the minimum and maximum sizes of a vessel that can use a particular offer. The dimensions are inclusive. So if, for example, you set the Minimum LOA to 40', a 40 foot vessel can use the offer.

  1. Pro Tip 1: This is perfect to pair with the Spaces tool. You can set a Minimum LOA to keep your T-heads available for large boats only.
  2. Pro Tip 2: You don't have to set Maximumslip's values for Beam, Draft, and Air Draft. The system will evaluate each slips Maximum Dimensions before presenting it to a vessel as available to reserve.


Default Rates

  1. Default Transient Rate - This is the default transient rate that would be set for a Reservation. The Default Transient Rate also will determine the Invoicing Method behavior that is set in the rate. You can edit that setting by going to Marina Settings --> Space Settings --> Time-Based Rates.


Transient Rate Mapping

This tool lets you set special override rates for weekends, holidays, or special events. The Start Date and End Date are treated as which nights trigger the special rate. Rate Mappings in the past will be hidden unless Show Past Mappings is ON.

  1. Example Rate Mapping 1: You want to set a special rate for vessels who stay the Friday and Saturday night. The Start Date would be set to Friday and the End Date would be set to Saturday.
  2. Example Rate Mapping 2: You want to set a special rate for vessels who stay the Friday night before Memorial Day to the Monday night of Memorial Day. The Start Date would be set to Fri, May 24 and the End Date would be set to Mon, May 27.


Length of Stay Overrides

This tool lets you specify a minimum or maximum number of nights a boater must reserve when arriving for specific dates. Length of Stay Overrides in the past will be hidden unless Show Past Mappings is ON.

  1. Example Length of Stay Override 1: You want boaters who arrive between July 2nd and July 5th to stay a minimum of 3 nights. You would configure settings this way:
  2. Example Length of Stay Override 2: You want boaters who arrive on Thanksgiving to stay between 2 and 5 nights. You would configure settings this way:


Blackout Dates

Adding Blackout Dates would not allow an Offer to be selected if the Reservations Arrival<>Departure overlap with those dates. 

  1. Example of Blackout Dates 1: If the Blackout Dates are set from July 27 to August 1, a Reservation from July 28 to July 29 will not show this offer.
  2. Example of Blackout Dates 2: If Blackout Dates are set from  July 27 to August 1, a Reservation from August 1 to August 14 will not show this offer [the end date of blackout date is inclusive of the night of August 1]

  3. Example of Blackout Dates 3: If Blackout Dates are set from July 27 to August 1, a Reservation from July 12 to July 27th will show this offer [blackout dates respect nights. The reservation will check out July 27 and therefore will not use July 27 night so blackout date is not involved.]


Minimum Payment / Deposit Required

  • This specifies the minimum amount required to book a reservation. It can be expressed as a Percentage or Number of Nights. If Percentage mode is used, it is calculated against the sum of dockage, add-ons, and taxes.
  • Collect as Authorization Only - if this is ON, a temporary authorization of the card would be added for the amount and would have to be captured. If it is not captured in the next 7-10 days, no payment would be taken and funds would remain with the cardholder. Note: since this requires the extra step of capturing the payment, this is off by default. 


Maximum Unused Distance for Single Spaces

If a value is set here, Molo would compare the LOA of the Vessel to the Maximum LOA set in Spaces and only return spaces would fall below this value. For example: if the Maximum Unused Distance for Single Spaces is set to 10', a Vessel that is 40' would not be able to book a space with a Maximum LOA of 50' 


Spaces

You cannot add Spaces until after you have pressed Create Offer and this is normal. Use this Purple Button to add the Spaces you want available in this offer. You can make unique offers for Dockage, Moorings, and Alongside Dockage with appropriate names so customers know what they're booking. You can use the Spaces tool to restrict a particular offer to certain spaces.


Many marinas will make 1 single offer for all transient reservations but may have 20, 40, 50, and 60 foot slips. To prevent from having to make 4 different offers for each of the 4 size ranges, you can use the Maximum Unused Distance for Single Spaces to make sure that a 20-footer doesn't occupy one of your 50 foot slips.

  • Example: The behavior of the Maximum Unused Distance for Single Spaces prevents more than a certain number of feet from being empty in a single slip. Therefore, if you configure this setting to 10 Feet, any boat that reserves a 50 foot slip must be 40 feet or larger. A 35 foot boot would cause 15 feet of unused space and would therefore be prevented from booking that space.


Other Settings

  1. Space Selection | Show List of Spaces: This will show the list of all Spaces that can be selected for the offer booking when the customer is booking online. Only spaces that are included in the offer, can fit the Vessel and are available can be selected in this dropdown.
  2. Space Selection | Require Space: This will require the space selection from the dropdown list.
  3. Instant Reservation Confirmation: This setting makes all reservations made using this offer have a Reservation Status of Confirmed in Molo.
  4. Display Space on Confirmation Email: If turned on, the Space that is assigned to the Reservation at the time of booking will appear on the email that is sent to the boater after the Reservation is completed online.
  5. Use Recommended Dimensions Online for Alongside and Med Mooring - This setting makes it so Molo would look at the Recommended LOA of Long Edge Spaces to determine availability.
  6. Automatic Dockage Discount: This setting can automatically show the customer when making a booking what active discounts are available. It can be expressed in a Percentage or a Number of Nights.


Add-Ons

This tool can allow you to add connection fees, resort fees, or flat electric fees to each reservation. Use the checkbox under Required to make these required fees that must be paid to make a reservation. The fees are summed with the dockage prior to the calculation of the Minimum Payment / Deposit Required when the Percentage mode is used.


Display Count of Remaining Spaces

This allows online booking platforms and websites to see how many spaces remain in your marina.

  1. Pro Tip: Drive more bookings by, for example, putting 6 in the field of Only Show When Less Than ___ Slips Remain. This will only show customers that 5 Slips Remain! or less to drive some Fear of Missing Out (FOMO).