Overview
Molo Online Booking is an awesome way to boost bookings and revenue by enabling your current and prospective customers to book commission-free transient reservations at your Marina!
Molo Online Booking has two components:
- A customer-facing website that will allow your customers to book transient reservations.
- Internal Offer settings configured inside Molo to determine what spaces, dates & rates the customers are able to book online.
Set Up
Molo Online Booking are initially set up in partnership with your Molo Customer Success Manager - please reach out to support@getmolo.com or your Molo CSM for help setting up Molo Online Booking.
- Your Molo CSM will create a special book.getmolo.com URL that you can embed on your website to allow customers to book reservations online that will feed directly into your Molo location.
- We will also customize your book.getmolo.com landing page, including a wide-view photo of the marina and can configure custom text, images and links in the About Our Marina section to give your customers an overview of the marina.
- Offers: In order to allow your customers to make Online Reservations, the marina would configure Offers to determine the spaces, dates, rates and other many other settings. More detail in our in-depth guide, How Offers Work
- Space Blocks: We also allow specific spaces or sections to be blocked off by configuring Space Blocks. More detail in our in-depth guide, Creating and Managing Space Blocks
Usage
Your Molo Online Booking link takes your customers to the online booking portal where they can search for and book offers that you've made available!
Once your customers have completed the Molo Online Booking, the Marina would get an email notification and the Reservation will be created in Molo.
- This reservation will show in Spaces > Reservation List with a blue text to show that it was created through the Molo Online Booking website.
- Using the Filters in the Reservation List for the Type of 'Online Reservations Only' or 'Awaiting Merge' will allow the marina to just show those specific reservations
- If Molo is unable to match the Contact and Vessel to an exact match that is in the system, the marina would need to either: 1. merge the reservation into an existing contact or 2. create a new contact
Take a look at the following screenshots to see the process the customer would follow to book online!
Notes, Tips, Tricks:
- Molo Online Booking is only available for transient, short term, bookings at this time and cannot be used for seasonal or recurring reservations.
- There are no additional fees to use online booking besides the standard online card processing rates.
- Your Molo CSM can also configure Automatic Pre-Arrival Emails to remind and provide details on upcoming bookings