• "How do I access Molo’s Support Portal to submit a ticket or find help articles?"

Resolution Steps

  1. Click the question mark (?) icon located in the top navigation bar of Molo.
  2. This will open a small Support Window where you can access multiple help options.
  3. To contact support directly:
    • Click Create a Ticket.
    • Enter a Name, Email, Subject, and a detailed Description of your question or issue.
    • Optionally, attach a screenshot or upload a file from your computer to help illustrate the problem.
    • Click Submit to submit your request to Molo Support.
    • Our Support Team is available 7 days a week and can also be reached directly via email.
  4. To search for help articles:
    • In the same window, the Knowledge Base button will have a pop-up appear.
    • Type in a keyword — for example, “calendar” — to view related help articles.
    • Click on any article title to open it within the support window.
    • Alternatively, click the arrow icon (inside the small square) to open the full article on the Molo Support website.

 

Verification: You should be able to access the support portal