• "Why does my Stripe batch show an adjustment, and how does Molo determine the adjustment amount?"

Resolution Steps

  1. Review the batch creation date and the batch sent date.
    Molo evaluates all payments and refunds from the time the batch is created until the time the batch is sent.
  2. Identify the adjustment timing:
    • The batch in this example was created on the 9th and not sent until the 14th.
    • This means Molo had the full window (9th–14th) to account for any refunds or payments.
  3. Locate the transaction that triggered the adjustment:
    A refund was processed on the 13th, which fell inside the batch window.
  4. Scroll to the batch created on the 13th to review the specific activity:
    • A payment of $272 and a payment of $250 were taken.
    • Total refund amounts resulted in Stripe funding $300 and $260.
    • The difference results in an adjustment of $40.
  5. Understand why the adjustment occurs:
    Since the refund happened on the 13th and the batch wasn’t finalized until the 14th, Molo still had time to correctly apply the $40 adjustment before the batch was submitted.