• "What does the “Adjustment” line mean in my Molo Express payout report?"
  • "Why is the marina’s payout reduced when total refunds exceed payments for a day?"

Resolution Steps

  1. Review your Molo Express Payments report for the day in question.
  2. If refunds exceed payments (i.e., you have a net negative value), Molo handles this by creating an Adjustment — rather than immediately debiting the marina’s account.
  3. The adjustment amount reduces future payouts until it is covered.
    • In other words, upcoming payouts will be less until the adjustment is paid down.
  4. Check future payout reports to confirm that the adjustment has been applied (i.e., a deduction appears).
    • This ensures your accounting aligns with what was refunded vs. collected on those days.

Verification: Verify the client understands how the adjustments work.