• "How do I view labor hours worked by technicians, including billed and unbilled time, costs, and profits?"

Resolution Steps

  1. Go to Reports → Service → Labor Hours.
  2. Select the desired Start Date and End Date for the time frame you want to review.
  3. Use the available filters as needed:
    • Hide technician comments
    • Hide work order category
    • Show only unbilled hours
    • Show work performed, invoice date, or entry date of technician hours
    • Filter by specific work orders
  4. Click Run Report.
  5. The report will display grouped results by technician, including:
    • Date and time of entries
    • Work performed
    • Work order name and job details
    • Labor type
    • Technician hours (actual vs billable)
    • Cost total
    • Retail total
    • Gross profit
    • Invoice status (with invoice number if applicable)
    • Customer name and vessel details
    • Technician comments (with indication of whether they were entered on the web app or technician app)

 

Verification: The report will populate labor hours for all technicians.