How To Void an Entire Invoice

Before starting, make sure there are no payments or allocations on that invoice, as only invoices without payments or other allocations can be voided! Follow these steps if you need to remove a payment or allocation from an invoice: Deleting an Allocation

  1. Open the invoice from the Reservation Billing Tab, Contact Account, or Invoices page.
  2. Press Pay, Refund, or Add Charges to go the main invoice screen.
  3. Press the Actions menu at the bottom of the invoice.
  4. Choose Void Invoice.
  5. Click Yes, Void this Invoice when the pop-up appears.

  6. You should see an update balance of $0.00 and all items appearing with strikethrough formatting when complete.