Problem Description
"How can I add a new add-on to a recurring reservation?"
"How can I delete an add-on in a reservation?"
Important Information
For instructions on posting add-on charges to a new reservation, see How to Post Add-On Charges on a New Reservation.
Resolution Steps
Transient and Seasonal Reservations
Add-ons are added directly to the invoice for Transient and Seasonal reservations.
- On the left menu, navigate to Spaces > Reservation List.
- Click on a reservation.
- Click on the Billing tab. This will open a pop-up window.
- Find the desired invoice to post an add-on to, then click View. This will open a pop-up window.
- Click Add Charges. This will open the Add Charge screen.
- Select the items to include in the invoice.
- Click Save to Account.
Recurring Reservations
Add-ons are added directly to the reservation for Recurring reservations.
- On the left menu, navigate to Spaces > Grid.
- Click on a reservation.
- Click View Detail.
- Under the Reservation Preview screen, click the Add-Ons and Discount tab.
- Click Change Add-Ons.
- Select the desired Add-Ons, then click Save Add-Ons.
- Click View Detail.
Cause (Optional)
N/A
Applicable Workarounds (if any)
N/A
Additional Information
- For recurring reservations, add-ons must be added manually to the first invoice. Future invoices will automatically include the add-ons.
- If the Add Charges button does not appear on an existing invoice, go to Reservation > Billing > Create New Invoice to create a new invoice for the reservation and add the charges to it.