NOTE - This guide is specific for marinas using advanced deferred revenue recognition with the Molo GL report only. For standard credit notes, please see this article.
Example Reasons for Issuing a Deferred Credit Note
- A customer paid an invoice with dockage and utilities for 5 nights but had a bad experience. You want to give them credit for use in a future reservation.
- An invoice is partially or fully paid but you want to reduce the total balance.
- A customer paid for their reservation but you want to cancel the reservation and provide a refund.
Steps for Issuing a Credit Note
- Open an invoice from the Contact Account or Reservation Billing Tab.
- Press the Pay or Refund button.
- At the bottom left of the screen, press Credit / Return.
- In the Credit/Return pop-up, check the Box or Boxes next to items you wish to refund. You can manually override the Quantity and Unit Price for each item. Press Credit/Return when done.
- Please note that the system will automatically calculate any tax credits so when entering the Unit Price, do not include tax.
- If this credit note is linked to an invoice with deferred revenue recognition, you'll be prompted to select how you'd like to recognize the revenue.
- For a standard Deferred Credit Note, you should select to recognize revenue across the entire reservation period (98% of deferred credit notes are done this way).
- Press OK when done.
- Now you have created a Credit Note for this Contact. You can click the Original Invoice link to go back to the original invoice for the purposes of allocating that credit or issuing a refund.