Molo, Inc.

• "Our customers aren't receiving any of our emails. How can we fix this?"
• "Our customers reached out saying we haven't sent them any invoices even though we did."
  
  

Resolution Steps

1. Verify that the customer was sent an Email by checking their Contact record.
   
   
   1. In the Contacts screen, navigate to the customer's Emails tab to find the e-mail.
      
      
      
      
   2. If the email was delivered successfully, confirm with the marina to check the marina customer's spam folder.  For reference, see How to Prevent Molo Emails from Going to Spam.
      
      
   3. If the email was not delivered successfully, navigate to Reports > Contacts and Vessels > Email History to get more details about the error.
      
      
      
2. Take note of the error and email address, then escalate to Support for further investigation.
   
   

Verification: The customer can receive emails again. If not, please escalate to Support for further investigation.