Contact Management

Storing a Credit Card for a Contact and Troubleshooting Card Storage
Background When you attempt to store a credit card for a customer, we attempt to authorize it for $0.01 or $1.00 to ensure that the card is valid and the a...
Thu, 14 Mar, 2024 at 11:37 AM
Uploading and Managing Files
In certain sections of Molo you will see a Files tab where you can upload images, PDF's, word processing documents, and other files to Molo. Here are so...
Wed, 26 Dec, 2018 at 5:56 PM
Setting an "Account Limit" or "Credit Limit" for House Accounts
"How do I limit how much a customer can charge to their house account?" "What happens when a customer’s house account exceeds the limit?&qu...
Mon, 22 Dec, 2025 at 8:29 AM
How to Delete a Contact
"How can I delete a customer account?" "How can I remove this customer?" Resolution Steps On the left menu, navigate to Contac...
Mon, 22 Dec, 2025 at 7:30 PM
How To Set Slip Owners in Molo
"How do I assign or update a slip owner in Molo?" "Where can I add who owns a slip?" Resolution Steps Go to Marina Settings on the...
Sun, 21 Dec, 2025 at 3:21 PM
Storing and Verifying a Bank Account for ACH Payments
"I need to securely store and verify a bank account for ACH payments." "How do I add bank accounts to my customer accounts?" Molo...
Fri, 5 Dec, 2025 at 10:42 AM
Overview of the New Contact List
Summary The new Contact List page is meant to bring a bunch of improvements and optimizations that have been requested by current Molo users. It allows you...
Wed, 3 Mar, 2021 at 1:10 PM
Bulk Emailing
Bulk Emailing allows you to email directly out of Molo without the need to integrate with a third party email client. This video explains how Bulk Emailing ...
Fri, 5 Dec, 2025 at 10:25 AM
How to Prevent Molo Emails from Going to Spam
"I'm not receiving any e-mails from Molo." "Some customers are reporting they didn't get any e-mails from Molo." "Why do...
Mon, 22 Dec, 2025 at 8:03 PM
Marina Customers Are Not Receiving Emails
"Our customers aren't receiving any of our emails. How can we fix this?" "Our customers reached out saying we haven't sent them any...
Mon, 22 Dec, 2025 at 8:17 PM