• "I have a reservation that is in process and I want to change the rate."
  • "How can I change the rate of a reservation?"

Resolution Steps

Note: This will only work if you have our reverse and rebill feature turned on. Please get in touch with support about turning on this feature.

  1. On the left menu, navigate to Spaces > Reservation List.



  2. Select a reservation, then click Full View.



  3. On the upper right corner of the screen, click Edit.



  4. On the bottom left of the screen, click Change.



  5. Select the new rate under Rates.



  6. Change Date and Time (optional).

  7. Click Next, then click one of the following:

    • Update Reservation and Invoice Amount - this updates the Invoice Amount using the new rate.
    • Update Reservation, Do Not Update Invoice - this does not update the current invoice.
  9. Select Space (optional).

  10. Click Next and choose either Store Payment Method or Reserve Without Payment.

Verification: When the reservation is successfully saved, the (Reservation has been saved) message will appear.