•  "How do I merge duplicate contacts?"
  •  "How do I merge X contact and X contact together?"

Resolution Steps

  1.  Verify which contact is the duplicate and which one needs to survive by looking at the contact ID in the URL.
  2. Navigate to the duplicate contact profile. The contact that does not need to survive.
  3. Click on Actions > Merge Contacts
  4. A pop-up will appear to search for the surviving contact by name or contact ID
  5. Select that surving contact and click 'confirm'. Once you click confirm, this action cannot be undone.
  6. The surviving contact profile will come up.

Verification/Confirmation: If you search for the duplicate contact in the search bar, it should not show up.