Service and Repair

Recording and Receiving Warranty Work Payments
This article is targeted to Molo customers that use Xero and Molo's Service and Repair Tools. This article describes how to record and reconcile...
Thu, 16 Jun, 2016 at 11:47 AM
How to Set Up and Use the Technician App (Service Module)
The Molo Technician App is no longer being maintained as of December 2022. All Technician App tasks should now be performed in the Molo Manager App. Please ...
Thu, 15 Feb, 2024 at 2:40 PM
How to Record Labor Hours with the Mobile Manager App (Service)
"How can a technician use the mobile app to log their labor hours with photos and comments?" Resolution Steps Ensure the technician is set up...
Tue, 2 Dec, 2025 at 10:53 PM
Online Estimate Approvals
To collect an Online Estimate Approval, start by creating an estimate, then using the Email icon in the Estimate to send an email, making sure to select the...
Thu, 13 Jul, 2023 at 6:58 AM
Void an Invoice in order to Reopen a Work Order
"Can I reopen a work order?" "Is it possible to reopen a work order to make changes?" Resolution Steps Open the invoice you nee...
Fri, 5 Dec, 2025 at 8:47 AM
Unable to Change Price for Non-Tracked Item in Job Template
"I added an item in a job template, and I'm unable to change the price on the template." Resolution Steps To update pricing on an item f...
Fri, 5 Dec, 2025 at 10:17 AM