Work Orders

How to Restore a Closed Work Order
If you inadvertently changed a Work Order to a status of Closed it may no longer be appearing in your Work Order List. The reason for this is that Closed Wo...
Wed, 22 Aug, 2018 at 3:08 PM
Understanding Work Order Profitability
Molo shows the Cost and Profit of each line inside the Work Order including Labor, Parts, and Charges. It also provides a sum of the total costs and profits...
Mon, 17 Sep, 2018 at 6:43 PM
Managing Technicians in Molo
How to Create Technicians in Molo Navigate to Menu --> Admin --> Technicians. Click New Technicians at the top right of the page. Only an Employee...
Mon, 1 Dec, 2025 at 4:44 PM
Work Orders Missing from List
If you find all your work orders are missing, only 'one work order is appearing,' or just some of your work orders are missing from your work order ...
Fri, 30 Nov, 2018 at 9:14 AM
Invoicing and Work Order Status Changes
This is a guide to explain what happens to the work orders status and invoicing.  - If you invoice ALL jobs in a Work Order, Molo will change it's s...
Fri, 20 Sep, 2019 at 3:11 PM
Work Order Page Updates and Service Calendar
Release Notes: Work Order List page updates: New fully customizable columns including drag and drop View Notes on the work order list view inl...
Mon, 17 Mar, 2025 at 1:39 PM
Overview of 'Assign Primary Technician'
The Assign Primary Technician workflow on the Job Detail page allows the service manager the option to do the following two tasks upon assigning a technicia...
Mon, 13 Mar, 2023 at 6:32 PM
How to Create a Job Template
"How do I create a job template in Molo?"  Resolution Steps A job template simplifies the process of creating Estimates and Work Orders by a...
Mon, 1 Dec, 2025 at 4:28 PM
Unable to Delete Work Order Due to Invoiced or Closed Jobs
"Warning: This Work Order cannot be deleted because it has jobs that have been Invoiced or Closed." Resolution Steps If a Work Order has be...
Mon, 1 Dec, 2025 at 10:30 PM
How to Create a Discount for the Entire Service Invoice
"How can I set a blanket discount for this work order invoice?  I can't set a negative number." Resolution Steps Create an Inventory It...
Tue, 2 Dec, 2025 at 7:45 AM