Reservation Management

How to Move a Vessel / Reservation
Moving Vessels from the Slips Page Go to Menu --> Slips. Click the Down Arrow inside a reservation box. Click Move Vessel. Select from the...
Fri, 2 Nov, 2018 at 5:37 PM
How to Read, Fix or Adjust a Meter Reading
When reading a meter that is tied to a Reservation, Molo will automatically create an Invoice for the net usage for the Default Electric Inventory Item. Ple...
Wed, 18 Oct, 2023 at 3:15 AM
Changing the Dimensions or Availability of a Space
Occasionally, you will find that a space is unavailable for selection for a new or existing reservation.  The Maximum Dimensions determine is a space is...
Wed, 6 Mar, 2024 at 3:56 PM
Why is the Reservation Balance Lower Than the Customer Balance?
Background Information If you find that the Current Balance is lower in the Reservation Billing Tab than the Current Balance in the Contact --> Account ...
Tue, 11 Dec, 2018 at 4:46 PM
How Hourly Dockage Pricing and Rates Work
Molo supports a variety of hourly dockage rates and charge methods. Explanation of Settings Go to Menu --> Admin --> Time-Based Rates to build or...
Thu, 7 Feb, 2019 at 12:07 PM
How to Send an Email Dockage or Storage Contract for Online Signing and Payment
This guide walks you through sending an online contract to a customer. It can be sent for Transient, Seasonal, Annual, or long-term tenant reservations. Cus...
Mon, 15 Apr, 2019 at 1:05 PM
How to Setup a Slip or Storage Contract and Auto-Billing
These steps are how to setup a new slip or storage contract without the customer signing the contract online. It assumes you either have a signed contract a...
Fri, 15 Feb, 2019 at 2:43 PM
Managing (Edit/Delete) Time-Based and Seasonal Rates
Edit or Delete Rates Molo will always hold your rates in the system in case they are linked to any prior reservation or invoice, but you may edit them, or ...
Wed, 8 Dec, 2021 at 4:04 PM
How to Post Add-On Charges on an Existing Reservation
This article explains how to add charges to an EXISTING reservation. To learn how to post add-on charges to a NEW Reservation, follow the instructions in th...
Mon, 16 Oct, 2023 at 4:50 PM
Time-Based, Seasonal and Recurring Rates - What's the Difference?
Time-Based Rates: are calculated rates that change based on the duration of the reservation in Molo. Use these rates if you want the price to vary depending...
Fri, 7 Apr, 2023 at 5:27 PM